Help and support hub
Business supply customers: online account FAQs
Business supply customers: How to use the online account
Your guide to navigating the online account and taking care of account management tasks including submitting meter readings and viewing statements.
PPA and SmartGen: how to use your online account
Do you have a PPA or SmartGen contract with Good Energy? Here’s where you’ll find answers to queries about using our online account management service.
How to read your energy statement
Business supply customers: changing tenancy
Are you an incoming or outgoing tenant? Find our change of tenancy forms here to provide us with all the information we need to manage this process seamlessly.
How to make a complaint
We’re sorry you want to make a complaint. Please share your thoughts via this page and we will aim to respond to you the next working day.
Download our forms
Here you’ll find some of our frequently used forms, for VAT, Direct Debits and BACs refunds.
When you’re ready, please send them back to sme-support@goodenergy.co.uk.
Business T&Cs
Please choose from the type of contract that you have.