Letter of Authority Guidance 

What is a Letter of Authority? 

A Letter of Authority (LOA) is a legal document that allows an individual or organisation to authorise another person or organisation to act on their behalf within agreed limits.  

The guidance below is intended to be used by third parties and consumers. It sets out Good Energy’s expectations for the information we would expect to see on a LOA. This list is not designed to be exhaustive but instead serve as a helpful guide.  

Our LOA expectations 

1. Clear identification: 

– Your contact details: Name, Job title 

– Company details: Full legal name, registered address, company registration number (if applicable) and relevant sites and Meter Point Administration Numbers (MPANs). 

– Third party details: Full legal name, address, and contact information of the authorised entity (e.g., energy broker, consultant). 

2. Scope of authority: 

– Explicitly define permissions: Clearly outline the specific actions the third party is authorised to undertake. Common examples include: 

– Requesting and receiving account information (usage data, contract details) 

– Negotiating with energy suppliers for better deals 

– Handling billing inquiries and complaints 

– Submitting meter readings 

– Organising maintenance or upgrade appointments 

– Limitations: Specify any restrictions on the third party’s authority or exclusivity agreements 

– Please be aware that Good Energy does not accept Authority to Transact as part of LOAs. 

3. Duration of authority: 

– Validity period: Clearly state the duration for which the LOA is valid. A typical period is 12 months, but it can vary depending on your agreement with the third party. 

4. Payment terms (if applicable): 

– Fee structure: If applicable, outline how the third party’s fees will be paid (e.g. direct billing, commission, deduction from savings). Ensure transparency in payment arrangements. 

5. Authorised signatures: 

– Signatory: The LOA must be on a company letterhead signed by the business owner, a company director or a specifically designated signatory with the authority to grant such permission. 

– Date of signature: Include the date of signing to ensure the LOA remains current. 

Please note: If the required information is not provided or is unclear, then we reserve the right to request further information.