Help and Support Articles

What is Solar Savings and who can sign up? 

Read about our export tariff, Solar Savings. Find out about the eligibility criteria and how the tariff works.

Using the Solar Savings register interest form 

Want to register your interest in Power for Good? Here’s why we ask some of the questions on our registration form.

Generation export tariff jargon buster 

Proof of ownership. This is a paid in full invoice for your generation system; a letter from an installer or solicitor confirming ownership; or a Land Registry document. This must have your name and system address.

How to make a complaint

We work hard to support you with your energy, but understand that sometimes things go wrong. If they do, find out how to tell us so we can put them right.

FIT meter readings and inspections

Find out how to take a reading from your FIT generation meter, and what happens when your meter needs to be verified.

How to make changes to your FIT installation

Find out how to make changes to your Feed-in Tariff installation, including selling or buying a property with FIT-registered technology.

Answering your questions about the Feed-in Tariff scheme

We’re answering some of the most common questions you might have about the now closed Feed-in Tariff scheme. 

How battery storage affects your FIT payments

Find out how installing battery storage may affect your Feed-in Tariff payments, and what to do if you have or are getting a home battery.

Feed-in Tariff forms to download

Download forms to manage your Feed-in Tariff, including switching to Good Energy as your FIT administrator and updating payment recipient details.

Feed-in Tariff payments explained

See the FIT payment schedule and read about the payment process.