Help and Support Articles

I need emergency help with a gas leak or power outage

We’ve shared safety precautions and contact information for you here, in case of an emergency.

How battery storage affects your FIT payments

Find out how installing battery storage may affect your Feed-in Tariff payments, and what to do if you have or are getting a home battery.

How to make changes to your FIT installation

Find out how to make changes to your Feed-in Tariff installation, including selling or buying a property with FIT-registered technology.

FIT meter readings and inspections

Find out how to take a reading from your FIT generation meter, and what happens when your meter needs to be verified.

Answering your questions about the Feed-in Tariff scheme

We’re answering some of the most common questions you might have about the now closed Feed-in Tariff scheme. 

What are standing charges? 

Part of your energy bill is made up of a ‘non-energy’ element known as a standing charge. Find out what this means and why it may be increasing.

Why is my bill higher than expected?

There are a few reasons why you might receive an unexpectedly large bill. Find out more here.

Bereavement: how to manage an energy account after someone has passed away

If the account holder has passed away, find out what you need to do to transfer responsibility for the energy account.

An example support article

Feed-in Tariff payments explained

See the FIT payment schedule and read about the payment process.

How to read your energy bill

We’ve put together a guide to reading your energy bills, so you can understand what you are paying and why.