Help and Support Articles

Communication Translation Services

Even if English isn’t your first language, you can still expect a five-star customer service from us.

Additional support

For whether you’re facing financial challenges, have specific health needs, or just need additional help managing your energy account.

Bereavement: how to manage an energy account after someone has passed away

If the account holder has passed away, find out what you need to do to transfer responsibility for the energy account.

What to do if you’re struggling to pay for your energy

The first thing to do if you’re struggling to pay your bill is to ensure that your bill is accurate, by checking it reflects your energy usage. 

What is the Warm Home Discount?

Good Energy is now part of the Warm Home Discount. Read about what it is, who is eligible to get the discount and how you’ll receive it.